What if my order never arrives?

If your package never arrives, you can contact us and we then start a claim with Canada Post where they will try and find your package. If the package is lost, then we will be happy to resend your order, or give your credit towards your next order.

Do you ship to PO boxes?

Yes! As long as the PO box in within Canada. Please note that if the package is bigger than your PO box, you will need to present government issued photo ID in order retrieve your package.

How long does it take for my order to arrive?

  • We use XpressPost (Canada Post) and it usually takes 2-5 business days depending on your location for most residential areas.
  • Please note that this will take longer for some rural areas.

NOTE: There might be some delays due to COVID-19 at the moment.

How is my order packaged?

  • All products are vacuum sealed, warped in heat wrap bag (for extra protection), and then packaged inside a discrete, simple box.
  • There is absolutely no indication of what the contents are (no logo, no KoyaShrooms name, or any indications of the contents).
  • These packages are completely odorless and discrete.

Do I need to use my real name when ordering?

Yes. If your package does not fit in your mailbox, you will need to pick up your package from Canada Post using your government issued ID. If you do decide not to use your real name for shipping, you will not be able to pick up your package from their office. Please note that if you do use a different name for shipping, make sure that the size of your order will fit in your mailbox, and if it doesn’t, then you might lose your order.

We strongly suggest to use your real name.

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